Booking

We require credit card info* to book appointments. The easiest way to store your card is to book online. Otherwise, the front desk will require it upon booking.

*Card information is stored via a secure network protected by the VISA/MasterCard trusted seal. At no time does our staff or system have access to your card information when you have created your account online.

If you’re running late

Please call 206-364-5500 if you’re running late to your appointment. Arrivals later than 15 minutes may need to be canceled and will be charged full price.

Pricing transparency

We believe in complete pricing transparency. You’ll find each stylist’s and colorist’s rates listed on their individual bios. Please note that additional charges may apply for extra-long or thick hair or when your service requires more time or product. We’re happy to provide you with a personalized quote when you book, so you’ll know exactly what to expect.

Extremely curly, extra long, or extra thick hair

If you have extremely curly, extra long, or extra thick hair, please schedule blow outs separate from other services. Please let us know when booking your appointment if your hair takes extra time, so we can schedule you accordingly. If we haven’t made arrangements for a blown out style, we can do a complimentary hair treatment instead.

Types of services

Our teams (colorists and stylists) are specialized. This means our colorists only perform color services and not cuts or trims. If you’d like to add a cut or trim following a color service, please note it must be booked separately.

Highlight services

When scheduled for highlight service, please make sure you arrive with your hair fairly clean and dry. Dirty, greasy hair can create inconsistent results.

Cancellation and rescheduling

If you need to reschedule, please give us at least 24 hours notice. Due to the frequency of short notice cancellations and/or missed appointments, we are now requiring credit card info to book appointments. Canceling your appointment within 24 hours of your appointment is subject to a fee equal to 1/2 the cost of your service. No show/missed appointments are subject to a fee equal to the full price of your service. The easiest way to store your card is to book your appointment online.

If you are limited on time

We know that some of our clients have time restrictions when making appointments (e.g., getting a cut over your lunch break). While we strive to maintain a timely schedule, some stylists may occasionally run longer with certain services, which can lead to delayed appointment start times. If you have a limited window for your appointment, we recommend reviewing stylist bios to find someone whose timing aligns with your needs. You can also tell us when booking, and we can help you find a compatible stylist.

Infants and children

Our infant/child policy is made with concern for the safety of your children. Please understand that our salon is not child-proof. Our work stations contain chemicals, sharp instruments and hot tools — extremely unsafe for children! As such, for your child’s safety, our policy strictly prohibits unsupervised children in the salon, and children are not allowed in the station areas unless they are receiving a service. If you arrive with an unattended child/infant, you will be asked to reschedule your appointment.

Keratin treatments

We require at least 72 hours notice to cancel keratin treatments. We will charge a $75 fee for cancellations within 72 hours of the scheduled appointment.

Parking in the garage

Parking is available in the PCC garage, with entrances from NE 71st Street and NE 72nd Street. Retail parking spaces are located toward the back of the garage.

Our commitment to you

We strive to provide services you’ll love, but if you’re not completely satisfied, we’re happy to make it right. Just let us know within seven days of your service, and we’ll gladly schedule a follow-up appointment to address any concerns. While we typically don’t offer refunds, we’re committed to ensuring you’re happy with the results. Please note, refunds are not available for tips or treatments.