We sometimes have intermittent issues receiving text messages. If we do not return your text messages, please email or call us as your text may not have been received.
If you need to reschedule, please give us at least 24 hours notice. Due to the frequency of short notice cancellations and/or missed appointments, we are now requiring credit card info to book appointments. Canceling your appointment within 24 hours of your appointment is subject to a fee equal to 1/2 the cost of your service. No show/missed appointments are subject to a fee equal to the full price of your service. The easiest way to store your card is to book your appointment online.
When booking keratin treatments, new clients must pay a $75 non-refundable deposit that will be applied toward the cost of the service.
We require cancellations for keratin treatments to be made at least 72 hours prior to the scheduled appointment. Regular clients canceling within 72 hours of the scheduled appointment will be asked to pay a $75 deposit before rescheduling.
When scheduled for a balayge, please arrive with your hair freshly cleaned and dry.
Please call if you’re running late to your appointment. Arrivals later than 15 minutes may need to be rescheduled.
Our infant/child policy is made with concern for the safety of your children. Please understand that our salon is not child-proof. Our work stations contain chemicals, sharp instruments and hot tools — extremely unsafe for children! As such, for your child’s safety, our policy strictly prohibits unsupervised children in the salon, and children are not allowed in the station areas unless they are receiving a service. If you must bring a young child into the salon, please also bring an additional caretaker to supervise your child while you are receiving your service.
IF YOU HAVE A LIMITED WINDOW FOR AN APPOINTMENT:
We know that some of our clients have time restrictions when making appointments (e.g., getting a cut over your lunch break). Our colorists and stylists take great care with each client — unfortunately sometimes they are running behind. If you have a limited window for your appointment, please tell us when booking.
PARKING IN THE GARAGE:
Parking is available in the building’s garage, in retail spots 1-4 only. Parking in other spots may result in your car being towed, at your expense.
Services at Fringe are backed by our 100% satisfaction guarantee promise to you. If you are not satisfied with your service, call us within seven days of your service date so we can schedule an adjustment within 14 days of your original appointment, at no charge to you. Excludes corrective color. Treatments and tips are non-refundable.